Terms & Conditions

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We at Diodhuset Sverige AB have the ambition to always provide high service to our customers, therefore we work according to the purchase conditions below. If you have any questions, please contact us via info@diodhuset.se or +46 (0) 42 453 33 30.

1. Your order, warranties, right of withdrawal
1.1 Order

1.2 Warranty terms

1.3 Withdrawal

1.4 Complaint

1.5 Force majeure

1.6 Applicable laws and dispute

1.7 Personal data

1.8 E-approval and legal requirements

1.9 Contact information and other


2. Payment and delivery of your order
2.1 Payment and shipping

2.2 Payment options

2.3 Shipping options

2.4 Unredeemed packages

2.5 Deliveries

2. German B2B purchese with Billie BNPL
3.1 Acceptance Process

3.2 Retention of Title

3.3 Acquisition of Claim

3.4 Privacy

3.5 Payment requests, reminders and late fees

3.6 Support

1.1 Order

If you order before 15:00 on a weekday, we will usually send your order the same day (if all items you ordered are in stock). The easiest way to order is via our E-commerce, www.diodhuset.se.

It is also possible to order by phone, +46 (0) 42 - 453 33 30. Please note that you can only pay by cash on delivery or Swish, or an invoice if you order as a company. Our phone hours are Monday - Friday at 8:30 - 17:00, closed for lunch between 12:00 and 12:45.

The age limit for distance selling is 18 years. If you are under 18, you need your parent's permission.

1.2 WARRANTY TERMS

The invoice that comes with the package is your proof of warranty. Most of our products have a minimum warranty of 12 months (does not apply to consumables such as halogen bulbs, etc.). Our (Ledson) auxiliary lights and LED bars have a 36 month humidity & function warranty. The function warranty covers, among other things, deteriorations and various manufacturing defects. The warranty period is stated on each individual product, but should it not be, please contact customer service for more information.

Warranties are only accepted if the product is without damage from, for example, soldering, painting, cut cables (batch tags must also remain) or other modification. The warranty also expires if the product has been exposed to harmful heat above 80 degrees, incorrect connection, overvoltage, excessive washing with high pressure from close range or strong chemicals.

When invoking a warranty, Diodhuset Sverige AB must be contacted as soon as possible and before you send your warranty product, you must contact us to get a return number (see contact information under section 1.9). The warranty also covers transport costs. The goods must be returned well packaged together with the invoice.

In the event of a dispute, we follow the General Complaints Board's ruling.

1.3 RIGHT OF WITHDRAWAL

According to the law on distance contracts, you have 14 days to cancel your purchase, for no reason, and then get your money back or switch to another product. The withdrawal period begins to apply the day after you received your goods. However, we give you a full 30 days of open purchase, so that you can have the time to assemble and test our products in peace. Before sending the items, you must contact our customer service to obtain a return number (see contact information under section 1.9). Diodhuset Sverige AB is not responsible for returned goods without return numbers.

The goods must be returned in undamaged condition in their original packaging (opened or unopened), well packaged together with the invoice, to Diodhuset Sverige AB, Bangatan 3, 265 38 Åstorp. The right of withdrawal does not apply in the event of your changing of the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. You as a customer are responsible for return shipping when invoking your right of withdrawal.

In the event of a defect in any of the above, open purchase is denied.

If you exercise your right of withdrawal, we will refund the amount you paid to us as soon as possible, including the delivery cost (however, you as customer are responsible for the cost of return shipping to us). We refund your payment no later than within 14 days from the day we received your notice of right of withdrawal. However, we have the right to wait with the refund until we have received the item. Refunds will be made to you via the payment option you originally chose, provided otherwise agreed or if there are obstacles to such a refund. When returning part of an order, the delivery cost is not refunded.

On the amount to be refunded, we have the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent such depreciation is due to you as a customer having handled the product to a greater extent than necessary to determine its properties or function.

1.4 RIGHT OF COMPLAINT

As a consumer, you have a legal right to make a complaint for 3 years from your purchase. The right of complaint covers goods that are defective in accordance with current consumer protection legislation. Contact us regarding errors on the ordered item as soon as possible after the error is discovered (see contact information under section 1.9). We are responsible for return shipping for approved complaints.

Once the product has been returned and the complaint has been approved, we will compensate you in accordance with current consumer protection legislation. We strive for this to happen within 30 days of receiving the complaint. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of consumer complaints, we follow guidelines from the General Complaints Board, see www.arn.se. More information is available at www.konsumentverket.se.

If we receive a defective or incorrect item where you want a new replacement item, we will send out the replacement item. The delivery note must be returned together with the faulty or defective item. The invoice is written off when the returned item is registered in the warehouse

1.5 "FORCE MAJEURE"

Delay in delivery due to events beyond our control frees us from all liability for damages. We can therefore not be responsible for the buyer's possible agreements with third parties in respect of damages for delayed or incorrect delivery, manufacturing defects, etc. unless we have specifically agreed to it.

1.6 APPLICABLE LAW AND DISPUTE

If a dispute cannot be resolved in agreement with our customer service, you as a customer can turn to ARN (the General Complaints Board), which you can find more info about at www.arn.se. Letter address: Box 174, 101 23 Stockholm.

You can also file complaints directly online via the European Commission's dispute resolution platform, which can be found at the following link https://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case will be automatically forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body then contacts us and tries to resolve the dispute without interfering with the court.

1.7 PROTECTION OF PERSONAL DATA

In connection with your order, you agree that we store and use your information in our business to complete and provide the service that you expect from us. More specifically, this means that your order is stored in our online store and / or in our own server.

According to the GDPR (the newer Personal Data Act), you have the right to receive the information we have registered on you and if you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. We hereby declare to the best of our knowledge that we will not sell or transfer any personal information. Read more in our privacy policy.

1.8 E-APPROVAL AND LEGAL REQUIREMENTS

Lighting that does not have ECE approval is only intended for use as e.g. interior lighting, work lighting, etc. and for off-road, rally or competition track and not as external lighting on public roads. It is your responsibility to use the product in accordance with applicable legal requirements.

1.9 CONTACT INFORMATION AND OTHER

In the event of a right of withdrawal, warranty and right of complaint, the products are to be sent together with a return form to: Diodhuset Sverige AB, Bangatan 3, 265 38 Åstorp. You can get a return form and return number by contacting us via e-mail info@diodhuset.se or telephone 042-453 33 30 (weekdays 08:30-17: 00, closed for lunch 12:00-12:45). You can download the return form here.

We reserve the right to change prices in connection with changes at our suppliers. We reserve the right to refuse delivery due to price changes and our stock situation. We reserve the right to change the delivery time. In case of delayed delivery, we will notify you via email or telephone. Any price changes made after you place your order do not affect your price of the item. We disclaim responsibility for any typos / typographical errors.


2.1 PAYMENT & SHIPPING

Prices always include VAT (unless you have opted out). Shipping and any cash on delivery will be added as below. Customs duties may apply when importing goods, so check which rules apply to your particular country.

2.2 PAYMENT OPTIONS

- Card payment (Klarna) 0:- - Pay with Visa or Mastercard via Klarna. For increased security, Klarna uses 3D-Secure, which is a global security standard developed by VISA and Mastercard for payments over the Internet.

- Pay directly (Klarna) 0:- Pay with Bank ID via Trustly

- Get first. Pay later. (Klarna) 0:- (within 30 days) SEK 39 (end of next month). Get the goods sent home and pay after 30 days via Klarna's invoicing service or at the end of the month following the current one.

- Divide (Klarna) 0:-- in set-up fee, administrative fee 29:- / month with variable annual interest 19.9%. Example: A purchase of SEK 10,000 paid over 12 months has a total amount of payments of SEK 11,458.40 and an effective interest rate of 29.21%.

- E-invoice - Only companies 0: - and 20 days PDF invoice that is sent to the specified e-mail address. The goods are sent according to the usual credit information and the delivery normally takes 1 work day. When ordering on weekdays before 15:00, the goods are sent the same day. Reminder fee SEK 100, default interest 11.5%.

- Paper invoice - Only company 25: - The goods are sent according to the usual credit information and the delivery normally takes 1 work day. When ordering on weekdays before 15:00, the goods are sent the same day. Reminder fee SEK 100, default interest 11.5%.

2.3 SHIPPING OPTIONS

- Letter - 39:- If you place your order before 15:00 on a weekday, it will be sent the same day and should reach you after 1-3 weekdays. Not traceable.

- Postnord MyPack 69:- (Private individuals only). If you place your order before 15:00 on weekdays, it will be sent the same day and should reach you after 1-3 weekdays. Traceable. Can only be picked up at a postal agent. If the total value of your order is higher than SEK 1,000 or heavier than 1 kg, your order will be sent as MyPack at a normal shipping cost.

- DHL Postal agent 49:- (Private individuals only). If you place your order before 15:00 on weekdays, it will be sent the same day and should reach you after 1-3 weekdays. Traceable. Can only be picked up at a postal agent.

- Postnord company package 99:- (Only companies). Your order is sent the same day (if it is placed before 15:00 weekdays) with delivery time of 1-3 working days. If the order value is higher than SEK 1000, your package is always sent with a company package so that it can be tracked, at no extra cost.

- DHL Company package 89:- (Only companies). Your order is sent the same day (if it is placed before 15:00 weekdays) with delivery time of 1-3 working days. If the order value is higher than SEK 1000, your package is always sent with a company package so that it can be tracked, at no extra cost.

- Home delivery 99:- (Private individuals only). Delivery home to the door with Postnord. When your package arrives at the terminal, you will receive an SMS or a message in your Postnord app where you can choose between picking up the package from a representative, at the terminal or having it sent directly to your home. You can also choose to have your package placed at the door (or other place specified by you) if you would not be home at the time of delivery.

- Pick-up 0:- You can also choose to pick up your package directly from our warehouse. We are located at Bangatan 3, 265 38 Åstorp. You must be able to identify yourself by e.g. driver's license, passport or order confirmation. We are open 08.30 - 17.00, closed for lunch between 12:00 - 12:45. You will receive an email from us when your order is ready to be picked up, however no later than 24 hours after placing an order on a weekday (not Friday). We are happy to see that you pick up your order within 5 work days from the time it is ready for collection. It is also possible to shop directly in our store in Åstorp.


Letter / Package outside Sweden's borders: the cost depends on the destination and the size and weight of the letter / package. Contact us for an exact cost.
*Note that the shipping information only applies to orders via the website. For price information when ordering by phone or e-mail, please contact our customer service.

2.4 UNRELEASED PACKAGES

If you do not pick up the goods you ordered, Diodhuset will charge a fee that corresponds to the costs we had for the order, currently, 240 SEK. Unfortunately, you cannot order new goods before this fee has been paid. If you do not pick up the goods the customer has chosen to pick up from our warehouse within 2 weeks (14 days) after placing the order, the order is canceled and any payment received by Diodhuset is refunded or withheld until the customer reaches out in case information to be able to implement the refund is missing.

2.5 DELIVERIES

If you order before 15:00 on a weekday, we will usually send your order the same day (if all items you ordered are in stock). If the order is placed after 15:00, we will send it to you the next non-holiday weekday. This means that you normally have your goods within 1-3 work days. Deliveries abroad can take a little longer and usually means a higher cost.

If you have not received your goods within 5 days, please contact us so that we can investigate the matter.

Reminder fee SEK 100, default interest 11.5%.

3.1 Acceptance Process

Purchase on account for business customers  via Klarna powered by Billie (Billie B2B BNPL or Billie Kauf auf Rechnung)

The order is accepted by sending a declaration of acceptance in a separate e-mail or by delivery of the goods within three to four days. The declaration of acceptance by e-mail is sent by Billie GmbH, which has acquired the Claim against the business customer if the payment method Billie B2B BNPL  is selected.

3.2 Retantion of Title

The goods and services underlying the business customer’s purchase remain the property of the Merchant until paid for in full.

3.3 Acquisition of Claim

Business customers have the option to pay the invoice amount by bank transfer after receipt of the goods and invoice ("purchase on account"). To offer such services, there is a cooperation with Klarna Bank AB ("Klarna"), which in turn cooperates with the financial service provider Billie GmbH ("Billie") to offer the payment method Billie B2B BNPL. In order to pay the invoice amount by bank transfer, a registration with Klarna is not required. After selecting the payment method during the ordering process, an address and credit check is performed by Billie. If such checks are successful, the order process can be carried out with the selected payment method and the Claim against the Customer is first assigned to Klarna and consecutively assigned from Klarna to Billie. The invoice amount shall be paid within the payment period indicated on the invoice and to the account, which will be communicated to the business customer as part of Billie's payment instructions.

3.4 Privacy

If the payment method Billie B2B BNPL is selected, an address and creditworthiness check will be conducted by Klarna as part of the ordering process, which will be carried out by Billie. For this purpose, the following data provided as part of the order, required for this address and credit check, are transmitted to Klarna, Billie and partner companies commissioned by Billie (e.g. credit information agencies, collection partners, etc.):

  • Personal data and contact information: Information on the identity of the customer (title, first and last name, telephone number, e-mail address) and the company in whose name the order is placed (company name and legal form, registration number and data, address and contact data, e-mail address, telephone number, shipping and billing addresses, customer number, tax number, VAT identification number, information on the industry and company size);
  • Transaction-related data: Invoice amount and payment term, information about products you order, such as order ID, quantity, shopping cart and billing information, existing customer status.

This data is used by Klarna and Billie solely for the purpose of checking whether the payment method requested by the Customer is available and, if the check is successful, for processing this payment method. As part of this processing, Billie will send the Customer information about the status of the order and invoice details to the e-mail address provided during the ordering process.

Klarna's Privacy Policy is available here: https://www.klarna.com/international/privacy-policy/

Billie's Privacy Policy is available here: https://www.billie.io/en/privacy-policy/buyer.

Both Privacy Policies apply in addition to our Privacy Policy and our General Terms & Conditions.

3.5 Payment requests, reminders and late fees

When selecting the payment method Billie B2B BNPL, Billie will send payment requests and payment reminders via email. Payments shall exclusively be made to the account specified herein.

If a customer's payments cannot be clearly assigned, Billie has the right to offset incoming payments from a Customer against outstanding claims of the merchant against this Customer, whereby a payment is initially offset against the oldest outstanding claim. If there are several open claims of the same age, a payment will be credited proportionately to all claims.

Overdue payments may entail late fees including administration fees incurred in dunning and collections processes and will be passed on the Customer. Such late fees will be added to the Customer’s outstanding balance and shall be immediately payable.

3.6 Support

Technical support in case of issues with the selection and implementation of Billie Services is provided by Billie. Billie support is available during business hours (Monday to Friday, 9 a.m. to 5 p.m., except on Berlin public holidays), at info@billie.io.