Terms & Conditions

Terms and Conditions

Diodhuset Sverige is a trade name belonging to Ledson Lights AB. We always strive to provide excellent service and a secure shopping experience for our customers. Therefore, the following terms and conditions apply to purchases made on diodhuset.se. If you have any questions, please feel free to contact us at info@diodhuset.se or +46 (0)42 453 33 30.

1.1 ORDERING

If you place your order before 3:00 PM on a weekday (excluding weekends), we will usually ship your order the same day (provided all items you’ve ordered are in stock). The easiest way to order is through our online store at www.diodhuset.com.

You can also place an order by phone at 042-453 33 30. Please note that in this case, you can only pay via Swish or by invoice if you’re ordering as a business. Our phone hours are Monday through Friday from 8:30 a.m. to 5:00 p.m., with a lunch break from 12:00 p.m. to 12:45 p.m.

The age limit for online purchases is 18 years. If you are under 18, you need your parent’s or guardian’s permission.

 

1.2 PRODUCT WARRANTY PERIOD

The invoice/receipt included with the package serves as your warranty certificate.

(a) For products under the Ledson brand, a warranty of three (3) years applies from Diodhuset’s delivery date, unless another warranty period is expressly stated in the product specification on the website, in the data sheet, on the product packaging, or in the order confirmation.

(b) For products not under the Ledson brand, a one (1) year warranty applies from the delivery date, unless another warranty period is expressly stated.

(c) Any warranty period specified in a product specification that differs from those in (a) and (b) shall always take precedence.

(d) For consumable products with a limited lifespan, such as halogen bulbs, xenon bulbs, LED bulbs, and similar light sources, the warranty applies only to manufacturing defects and not to defects caused by normal wear and tear.

 

When making a warranty claim, you must contact Diodhuset as soon as possible, and before sending your warranty claim, you must contact us to obtain a return number. The warranty also covers shipping costs. The goods must be returned, properly packaged, to along with the receipt or invoice. In the event of a dispute, we will abide by the ruling of the Swedish National Board for Consumer Complaints.

 

1.3 WARRANTY PERIOD FOR PRODUCTS

The warranty covers only defects caused by manufacturing or material defects. The warranty does not cover:
– defects caused by improper installation, incorrect wiring, misuse, or handling contrary to instructions,
– opening, modifying, or otherwise tampering with the product,
– wear and tear or cosmetic damage,
– damaged or cut cables, solder joints, stone chips, cleaning with strong chemicals, or other external influences,
– LED components that have been subjected to overvoltage, overheating, or insufficient cooling,
– shipping costs, installation costs, disassembly, or other related costs, unless otherwise expressly agreed in writing.

The warranty applies only to products returned complete, undamaged (except for the reported defect), and properly packaged. Diodhuset reserves the right to inspect the product before granting warranty coverage.

 

1.4 RIGHT OF WITHDRAWAL

Under the Distance Selling Act, you have 14 days to cancel your purchase, without giving a reason, and receive a refund or exchange for another product. The cancellation period begins the day after you receive your item, and we offer a full 30-day return policy. Before you send the item back, you must contact our customer service to obtain a return number. Diodhuset is not responsible for returned items without a return number.

The right of withdrawal does not apply if you have altered the product’s function or appearance, such as through modification, upgrading, or other configuration changes. As the customer, you are responsible for return shipping costs when exercising your right of withdrawal.

Items must be returned undamaged in their original packaging (opened or unopened), well-packed along with the invoice/receipt, to Diodhuset, Bangatan 3, 265 38 Åstorp.

If any of the above conditions are not met, the return will be denied.

If you exercise your right of withdrawal, we will promptly refund the amount you paid to us, including the delivery cost (however, you, as the customer, are responsible for the cost of return shipping to us). The refund will be issued no later than 14 days from the date we received your notice of withdrawal. However, we reserve the right to delay the refund until we have received the item. The refund will be issued to you via the payment method you originally selected, unless otherwise agreed or if there are obstacles to such a refund. If only part of an order is returned, the shipping cost will not be refunded.

We reserve the right to deduct from the amount to be refunded a sum corresponding to the decrease in the item’s value compared to its original value, if and to the extent that such decrease in value is due to your handling of the item beyond what is necessary to determine its characteristics or functionality.

1.5 RIGHT TO FILE A CLAIM

As a consumer, you have a statutory right to file a complaint for a period of 3 years from the date of purchase. This right covers goods that are defective under applicable consumer protection laws. You must file a complaint with us within a reasonable time after the defect was discovered or should have been discovered (see contact information in section 1.9).

Complaints made within 2 years of the date you, as a customer, discovered a defect are always considered to have been submitted in a timely manner. We will cover all costs, including shipping and return shipping, for approved complaints.

Once the item subject to the complaint has been returned and the complaint has been approved, we will compensate you in accordance with applicable consumer protection laws. We aim to do this within 30 days of receiving the complaint. We reserve the right to reject a complaint if it turns out that the item is not defective according to applicable consumer protection laws. For complaints, we follow the guidelines of the Swedish National Board for Consumer Complaints (ARN); see arn.se. More information is available at konsumentverket.se.

If you receive a defective or incorrect item and wish to receive a replacement, we will ship the replacement item to you. The receipt/packing slip must be returned along with the defective or incorrect item.

In the event of a delivery delay, we will notify you and continue to monitor the order. Unless otherwise specifically agreed, if a delivery takes more than 30 business days and this is not due to you as the customer, you have the right to cancel the purchase.

1.6 “FORCE MAJEURE”

Delivery delays due to events beyond our control exempt us from any liability for damages. We therefore cannot be held liable for any settlements the buyer may enter into with third parties regarding damages for delayed or incorrect delivery, manufacturing defects, etc., unless we have specifically agreed to this.

1.7 GOVERNING LAW AND DISPUTES

If a dispute cannot be resolved amicably with our customer service department, you as a customer may contact ARN (the Swedish National Board for Consumer Complaints), about which you can find more information at arn.se. Mailing address: Box 174, 101 23 Stockholm.

You can also submit a complaint directly online via the European Commission’s online dispute resolution platform, which you can access via the following link: European Commission’s online dispute resolution platform. If you submit a complaint through this platform, your case will be automatically forwarded to the appropriate national dispute resolution body. This dispute resolution body will then contact us and attempt to resolve the dispute without involving the courts.

1.8 PROTECTION OF PERSONAL DATA

When you place an order, you agree that we may store and use your information in our operations to fulfill and provide the service you expect from us. More specifically, this means that your order is stored in our online store and/or on our own server.

Under the GDPR (General Data Protection Regulation), you have the right to access the information we have recorded about you, and if you believe it to be incorrect or irrelevant, you may request that it be corrected or removed from our customer database. We solemnly assure you that we will not sell or transfer any personal data. Read more in our privacy policy.

1.9 E-APPROVAL AND LEGAL REQUIREMENTS

Lights that lack ECE approval are intended solely for use as, for example, interior lighting, work lighting, etc., as well as for off-road, rally, or race track use, and not as exterior lighting on public roads. It is your responsibility to use the product in accordance with applicable legal requirements.

 

2.1 CONTACT INFORMATION AND OTHER INFORMATION

In the event of a right of withdrawal, warranty claim, or complaint, please send the products along with a return form to: Diodhuset, Bangatan 3, 265 38 Åstorp. You can obtain a return form and return number by contacting us via email (info@diodhuset.se ) or by phone at 042-453 33 30 (weekdays 08:30–17:00, closed for lunch 12:00–12:45). You can download the return form here.

We reserve the right to change prices in connection with changes made by our suppliers. We reserve the right to refuse delivery due to price changes and our inventory status. We reserve the right to change the delivery time. In the event of a delayed delivery, we will notify you via email or phone. Any price changes made after you place your order will not affect the price of your item. We assume no responsibility for any typographical or printing errors.

2.2 PAYMENT & SHIPPING

Prices always include sales tax (unless you have opted out). Shipping costs are added as indicated below. Customs duties may apply when importing goods; therefore, please check the regulations that apply to your specific country.

 

2.3 PAYMENT OPTIONS

·         Pay Now (Klarna) 0:- Pay immediately via your bank, credit card, or Swish.

·         Pay within 30 days (Klarna) 0:- (within 30 days) Have the items shipped to your home and pay after 30 days via Klarna’s billing service or at the end of the month following the current one.

·         Installment Plan (Klarna) 0:- setup fee. Example: A purchase of 10,000 SEK spread over a 6-month installment plan with an applicable interest rate of 21.9% has an effective interest rate of 21.9%. The total cost of credit amounts to 10,578.53 SEK.

·         E-invoice – Businesses only: 0 SEK and a 20-day PDF invoice sent to the specified email address. The goods are shipped following a standard credit check, and delivery typically takes 1 business day. If an order is placed on a weekday (excluding weekends) before 3:00 PM, the goods are shipped the same day. Reminder fee: 100 SEK; late payment interest: 11.5%.

·         Paper Invoice – Businesses Only 25:- The goods are shipped following a standard credit check, and delivery normally takes 1 business day. If you place your order on a weekday (excluding weekends) before 3:00 PM, the goods will be shipped the same day. Reminder fee 60:-, late payment interest 11.5%.

 

2.4 SHIPPING OPTIONS

·       PostNord Service Point, pick up at a service point: 69:- (Private individuals only) If you place your order before 3:00 PM on a weekday (excluding weekends), it will be shipped the same day and should reach you within 1–3 business days. Trackable. Can only be picked up at a postal agent. If the total value of your order exceeds 1,000 SEK or the weight exceeds 1 kg, your order will be shipped as MyPack at the standard shipping rate.

·       DHL Service Point: 49 SEK for packages (Private individuals only). If you place your order before 3:00 PM on a weekday (excluding weekends), it will be shipped the same day and should reach you within 1–3 business days. Trackable. Can only be picked up at a postal agent.

·       Postnord Business Package 99:- (Businesses only) Your order will be shipped the same day (if placed before 3:00 PM on weekdays) with a delivery time of 1–3 business days. If the order value exceeds 1000kr, your package will always be shipped via Business Package so it can be tracked, at no extra cost. This and the section below will be removed since there won’t be any retailers on Diodhuset—should we change it so they stay?

·      DHL Business Parcel 89:- (Businesses only) Your order is shipped the same day (if placed before 3:00 PM on weekdays) with a delivery time of 1–3 business days. If the order value exceeds 1,000 SEK, your package is always shipped via business parcel so it can be tracked, at no extra cost.

• Home Delivery 99:- (Individuals only) Delivery right to your door via Postnord. When your package arrives at the terminal, you’ll receive a text message or a notification in your Postnord app, where you can choose to pick up the package at a pickup point, at the terminal, or have it sent directly to your home. You can also choose to have your package left at your doorstep (or another location specified by you) if you are not home at the time of delivery.
• Pickup: 0:- You can also choose to pick up your package directly from our warehouse. We’re located at Bangatan 3, 265 38 Åstorp. You must be able to provide proof of identity, such as a driver’s license, passport, or order confirmation. We’re open from 8:30 AM to 5:00 PM, closed for lunch from 12:00 PM to 12:45 PM. You’ll receive an email from us when your order is ready for pickup, no later than 24 hours after placing your order on a weekday (excluding Fridays). We’d appreciate it if you could pick up your order within 5 business days of it being ready for pickup. You’re also welcome to shop directly at our store in Åstorp.
• Letters/Packages outside Sweden: The cost depends on the destination as well as the size and weight of the letter or package. Contact us for an exact cost. Please note that free shipping promotions do not apply to shipments outside Sweden.
  
  Please note that the shipping information applies only to orders placed via the website. For pricing information regarding orders placed by phone or email, please contact our customer service.

 

2.5 UNCLAIMED PACKAGES

If you do not pick up the items you ordered, Diodhuset will charge you a fee corresponding to the costs we incurred for the order, currently 240 kronor. Unfortunately, you cannot place new orders until this fee has been paid. If you do not pick up the items you have chosen to collect from our warehouse within 2 weeks (14 days) of placing your order, the order will be canceled, and any payment received by Diodhuset will be refunded or held until the customer provides the necessary information to process the refund.

 

2.6 DELIVERIES

If you place an order before 3:00 PM on a weekday (excluding weekends), we will usually ship your order the same day (provided all items you ordered are in stock). If the order is placed after 3:00 PM , we will ship it to you the next weekday (excluding weekends). This means you will normally receive your items within 1–3 business days. International deliveries may take a little longer and may incur a higher cost.

If you haven’t received your items within 5 days, please contact us so we can look into the matter.